Internal escalations
4 active across departments · 1 SLA breach
| ID | Subject | Route | Priority | Status | Owner | SLA |
|---|---|---|---|---|---|---|
| ESC-302 | Repeat 5xx on webhook delivery — needs infra root-cause Pelican Logistics · T-4791 | SupportEngineering | high | In review | D. Chen | 4h remaining |
| ESC-301 | Disputed charges on Halcyon March invoice Halcyon Robotics · T-4818 | SupportBilling | med | Open | L. Ortiz | 21h remaining |
| ESC-300 | Suspicious login pattern on Meridian Health admin Meridian Health | EngineeringSecurity | high | Blocked | R. Adeyemi | Breached 30m |
| ESC-298 | Capacity request: 2x worker nodes ap-south-1 Meridian Health · T-4811 | SuccessInfrastructure | low | Resolved | T. Müller | Completed |
| ESC-296 | Edge SSL cert renewal failing eu-west-01 Verdant Labs · T-4821 | SupportInfrastructure | high | Open | T. Müller | 2h remaining |