Repeat 5xx on webhook delivery — needs infra root-cause
ESC-302SupportEngineering·high priority·In review
Cross-department thread
Customer-impacting webhook failures persist after retry tuning. Need engineering to inspect dispatcher logs.
- MRM. ReyesSupport1h ago
Escalating T-4791 — three retries failed, customer reports lost events since 08:10 UTC.
- DCD. ChenEngineering48m ago
Looking now. Dispatcher pool looks saturated in eu-west. Pulling traces.
- DCD. ChenEngineering12m ago
Confirmed bug in retry backoff. Patch in review, ETA 90m.
Details
- From department
- Support
- To department
- Engineering
- Raised by
- M. Reyes
- Owner
- D. Chen
- Age
- 1h
- SLA
- 4h remaining
- Account
- Pelican Logistics
- Related ticket
- T-4791